Sky Box FAQ

Downloads:

Sky SD manual
Sky HD manual
Sky+HD manual
Sky+HD self setup

" On Screen Messages"

This is the wrong card for the set top box.
Each card has to be 'paired' to an individual Digibox. When an active card is taken from one Digibox and inserted in another they have to be 'paired' to allow access to all channels. DO NOT CONTACT THE BROADCASTER

Call To Upgrade Your Subscription (clients paying monthly)
The contract you signed has to be sent to the service operator and sometimes there can be a delay or they can even lose your contract. In this case they will block your viewing and you will get this message. DO NOT CONTACT THE BROADCASTER
Or
Once the broadcaster have received and processed your contract and there is a problem with your payment your viewing will be blocked and you will get this message. Please check your Bank/Credit Card account.

No Satellite Signal Being Received
This could be any one of a number of things, however there are a few things you can check yourself. First of all check that the cable coming from the dish is connected to the Digibox There is a connector at the end of the cable called an 'F' connector. Make sure the cable has not come loose from the connector or from the Digibox. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. Press Services on the Remote control. Select Set up (Option 4). Press Signal Test (Option 6). Check signal strength and signal quality, there should be grey bars about half way. If no signal on both strength and quality then there is no signal being received by the digibox. If the cable is OK then call us for further assistance. DO NOT CONTACT THE BROADCASTER.

Please Insert Card
Please ensure card is inserted fully with the gold chip facing downwards in the correct slot. DO NOT CONTACT THE BROADCASTER

Card Not Authorized. Please Call Your Broadcaster For Assistance
DO NOT CONTACT THE BROADCASTER

Searching For Listings
Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If message still appears, DO NOT CONTACT THE BROADCASTER

There is a technical fault
Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If message still appears, DO NOT CONTACT THE BROADCASTER

There Is A Problem With Your Viewing Card
Take card out of box & wipe clean with a dry cloth. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If message still appears, contact us as a new viewing card may have to be issued.DO NOT CONTACT THE BROADCASTER

"Problems with Digibox"

Sometimes the digibox can get a build up of static, if the message on the screen reads searching for listings or its just a blank blue screen maybe its all breaking up, try resetting your box by unplugging it from the mains leave it for 10mins then plug back in, this should re-set and clear any static from your digibox. If you are not receiving any sound or picture please check the scart leads are all in correctly.

How do I reset my box or download new software
Every now and then your Digibox needs to be reset. If the reset did not help, please repeat it and if the problem still persists, try a hard reset:
· Switch off your Digibox
· Pull the plug for power supply out of the mains
· Find the button BACKUP at the front panel of the Digibox, press it and hold it pressed down
· With the button BACKUP still held pressed you put in the power plug back into the mains
· Hold BACKUP pressed until you see all lights at the front panel come on
· When all lights on release BACKUP button and wait 10 minutes

Sky + System Fault
The sky+ system fault is something that can be easily fixed. To do this simply do the following: Press 'services' on your Sky plus remote, and then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 7, 'Sky+ rebuild'. The box will now take a few minutes to reset itself. This should help to fix any + function problems.

Sky + System Fault Full rebuild
The sky+ system fault is something that can be easily fixed. To do this simply do the following: Press 'services' on your Sky plus remote, and then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to reset its-self. Please note that you will loose all of your recorded programs, however this should help to fix your problem.

Sky+HD System Fault Sky+ rebuild - new style EPG
Press the Services button on your Sky+HD remote control. Scroll/press the right arrow key pad, 1 click to the right so it highlights the spanner sign 'settings'.
Scroll/press the down arrow key pad to highlight 'Picture'.
Then press: 0 1 select. This should take you into the installers menu.
Scroll across to Sky+ rebuild and press select. The box will now take a few minutes to reset its-self.

Sky+HD System Fault Full rebuild - new style EPG
Press the Services button on your Sky+HD remote control. Scroll/press the right arrow key pad, 1 click to the right so it highlights the spanner sign 'settings'.
Scroll/press the down arrow key pad to highlight 'Picture'.
Then press: 0 1 select. This should take you into the installers menu.
Scroll across to System reset and press select. - Please note this will delete all recordings!! The box will now take a few minutes to reset its-self.

Sky+HD System Fault Full rebuild - Without using the EPG
1) Switch the digibox off at the mains power, so no lights are displayed on the unit
2) Press and hold the 'right and left arrow' buttons on the digibox (not the remote control)
3) Whilst holding, switch the digibox back on at the mains power so the red standby light is displayed
4) Wait approx. 30 seconds for the blue Sky+ ring of lights to display, at which point you can release the 'right and left arrow' buttons
5) Press 'SELECT' on the digibox (not the remote control)
6) Now the system will format the hard drive, the blue Sky+ ring of lights should spin backwards
7) Allow the system to format, which can take 10 minutes before returning to standby
8) Try to power up!- Please note this will delete all recordings!!

Using a Sky+HD box with a single cable feed from the satellite dish
Make sure that the satellite cable is connected to "Dish Input 1" on the back of your Sky+HD box.
Press services on your Sky remote control. "Options" in the Top Menu will be highlighted in orange.
Press the right arrow once to highlight "Settings" in the Top Menu.
Now press the down arrow once to highlight the "Picture" tab in the Middle Menu.
Press 0, 1, select on your Sky remote in quick succession. The "Setup" tab will then be highlighted within a hidden menu.
Press the down arrow five times to highlight "Single Feed Mode" at the bottom of the list.
Press the right arrow once to turn "Single Feed Mode" from "OFF" to "ON." Then press the green button to "Save Settings."
The "Single Feed Mode - Caution" message will be displayed. Your Sky+HD box is now ready to be rebooted - to do this, press select. Please allow a few minutes for your Sky+HD box to reboot.

SkyHD/Sky+HD remote
Programming a SkyHD/Sky+HD remote to operate a Sky+ box. Please follow the key sequence below.

PRESS AND RELEASE THE tv BUTTON
PRESS HOLD BOTH THE select AND THE i BUTTONS TOGETHER UNTIL THE LED FLASHES TWICE THEN RELEASE
PRESS 1
PRESS select
PRESS Sky
THE HANDSET IS NOW IN SKY PLUS MODE (Please note it will still operate a SkyHD/Sky+HD box)

FreeSat -Humax HDR System Fault Hard Drive Full rebuild
Menu > System > Diagnostics > Red > Green > Yellow > Blue > Green > Yellow > Blue >
Select the HDD format option; it won't give you a confirmation, will just go ahead. - Please note this will delete all recordings!!

SkyHD 3D -Active v Passive 3D explained
Active v Passive 3D refers to the type of glasses you have to wear to watch 3D. Active glasses contain LCD lenses that alternately ‘black-out’ each eye depending on whether the right or left image is being displayed on the screen. They are referred to as active because they require a battery to operate the LCD lenses. The shuttering occurs so rapidly that you don’t see the shutters just the amazing 3D picture.
Passive glasses use polarisation to separate out the left and right image. They are referred to as passive because the glasses do not require any power to operate them. These work with polarised TVs that use circular polarisation to deliver the two images to the viewer. The TVs have a polarized filter integrated into the screen, and when switched into a 3D mode, the filter orientates the light emitting from screen differently for the left and right image. When you put on the passive polarised glasses the left lens has a filter that blocks out the right image and right lens has a filter that blocks out the left image.
One important point to consider is the cost of replacing broken or lost 3D glasses. Active glasses will cost more than polarised glasses due to the additional technology they use. Active glasses will also occasionally need a new lithium battery (similar to a watch battery) when it runs out.

Can weather interfere with a digital satellite signal?
Yes. Rain and snow can reduce the signal by up to 50%.

Bad sound
If you encounter poor or no sound, please make sure the scart cable is connected correctly. If you did not connect your tv via scart but via coax cable, you cannot use the sound of your tv (unless it is a UK model or a model supporting PAL I ), because this outlet is designed for the British sound system. Connect via scart or mute your tv and use the Hi-Fi chinch outlets of the digibox for sound.

How do I access text?
If you are watching a channel that carries text, you can view and use the service by pressing the TEXT button on your remote control.

What is my PIN and how do I use it?
Your PIN is initially set as the last four digits after your viewing card number. It can be used to restrict the type of programs that can be viewed and to set a spending limit to control box office purchasing.

Why should I leave my digibox on standby and not unplugged?
From time to time, updates are sent to your digibox from the satellite. The update will not be received if the digibox is unplugged.

Programming your Sky remote to operate your Television volume:
Your Sky remote control can be programmed for most popular makes of televisions, however please bear in mind that the Sky digibox is made for the UK market, so don't be too disappointed if you don't find your French tv in the list.
· Make sure your digibox is switched on and showing a program.
· Press the 'Interactive' button on the Remote.
· Scroll down to No 5 (Sky Customer Service) and press 'SELECT'
· Highlight 'Technical Help' and press 'SELECT'
· Scroll down to 'Why doesn't my Remote control my TV?' and press 'SELECT'
· The on-screen instructions will prompt you to identify the make of your tv set.
· Once you have followed the instructions you should be able to operate your TV volume.

"Sky Subscription"

What do I need?
To subscribe you will need a credit card, MasterCard, Visa or UK bank account for direct debit. A satellite system has to be pointed to ASTRA 28.2° and a skybox with an active Viewing Card that can be ordered through us. If you order Sky plus or SkyHD: Sky plus and SkyHD will only fully work if you connect it to your dish with two cables (instead of one) using a twin- or quad-LNB.

How do I upgrade my subscription to receive other channels?
Please contact us for further information. DO NOT CALL BROADCASTER.

If I choose to subscribe to a premium channel, how long does the subscription last?
The minimum period for adding on a channel is 31 days.

What bonus channels do I get with the premium channels?
This depends on the channel you choose to add on. Check your contract.

Can I change my subscription package after I have ordered?
You can change your subscription either before your viewing commences or after the first month in accordance with the terms of your subscription contract.

" Billing"

How much does a subscription cost?
Packages start from £21 a month. You can also add stand-alone Premium Channels to your basic package.

How long is the minimum contract for?
The minimum subscription period is 12 months.

Why is my first payment more than my subscription?
Your first payment includes the time from when the card is first activated until the time the broadcaster receives and processes your contract plus the next month in advance

"General FAQ"

Can I receive French and British broadcasts with the same dish?
In certain areas of France it is possible to use just one dish to receive both language channels using one specialised dish. However it is always better to use two dedicated dishes, as the signals will be stronger.

Can I use my 'Freeview' set-top box in France?
The set-top box will work fine for French TNT broadcasts, but not British satellite channels. Freeview is a terrestrial system and should not be confused with Free to Air satellite (FTA).

What dish size is required for Freesat & Sky?
From 65cm -1.40m.

Why are my channels breaking up or freezing?
This problem has several causes. The most common is a weak signal caused by a poorly aligned dish, the wrong size dish or substandard cable. You are more likely to notice this problem during bad weather and certain channels are weaker than others. For example Euronews will normally suffer before any problems become apparent on other channels. It may also be caused by a faulty Digibox or (temporarily) by a heavy storm. If you experience this problem during normal weather conditions including moderate to heavy rain then there is a problem with your installation and you may need to call in a professional.

I already have a dish on my property can it be used for British broadcasts?
If it is the correct size then the answer is probably yes, however it will probably need to be realigned onto the correct satellite unless the previous owners were British too. Please note that realignment is not always possible if there are trees or other buildings surrounding your property.

How many boxes can be run off a single satellite dish?
LNB's come with various outputs, i.e. they range from single exit, from which you can run one box, then two outputs for two digiboxes, and four outputs for four digiboxes. Up to the maximum being eight outputs from an Octo LNB, enabling you to run eight digiboxes from the one satellite dish.
If however you have a situation and require more than 8 independent areas, it can still be achieved using 1 satellite dish using a Quattro LNB and a switching and amplifying unit. For example, 64 apartments each installed with a decoder, so each resident can have a digibox and a subscription of their own.